Return & Refund Policy
How refunds, cancellations, and revisions work for InkTide publishing projects and customised creative services.
At InkTide, publishing projects involve professional services, creative work, and customised deliverables.
Because each project is unique, refund eligibility depends on the stage of completion and services provided.
01 Service-Based Projects
Once professional work has started, including editing, writing, design, formatting, or production activities, refunds may be limited because resources and expertise have already been allocated.
02 Before Project Commencement
If a project has been paid for but work has not started, refund eligibility may be considered according to the agreed terms.
03 Manuscript and Creative Services
Services involving customised creative work may not be refundable after substantial completion or delivery.
04 Revision Requests
Authors may request revisions according to the agreed project scope.
Additional work outside the agreed scope may require additional charges.
05 Cancellation Requests
Cancellation requests should be submitted in writing.
Each request will be reviewed based on:
- Project stage
- Work completed
- Costs incurred
06 Final Decision
Refund decisions are made according to the applicable agreement between InkTide and the client.
Need to request a cancellation or revision? Submit your request in writing to hello@inktide.com and our team will review it against your project agreement.
Questions About Refunds?
Every publishing project is different, and so is every agreement. If you are unsure how this policy applies to your project stage, talk to us before making a decision.